Buyer protection

The e-wallet FKwallet allows you to protect yourself from scammers

The e-wallet FKwallet allows you to protect yourself from scammers! If you purchased an electronic product or other service on the Internet and paid using the FKwallet wallet, but for some reason are not satisfied with the transaction or purchase, in this case you can use the "Buyer Protection" function.

In the purchase history, find the deal you made and click "Leave a review"

After that, specify the type of claim and describe the situation in the purchase in as much detail as possible (ATTENTION! If you want to receive a refund, then select the "Negative" review)

After submitting a negative review, the store has 72 hours to solve your problem or independently refund funds to your FKwallet e-wallet. If the store does not respond or does not resolve the claim you have left within 72 hours, you will have the opportunity to submit this claim to FKwallet Arbitration, after which our specialists will decide on a refund.

(ATTENTION! If the store offers to close the claim and then solve the problem, do not agree! Renewal of the claim is not possible.)