FAQ

No. The connection is free.

Registration is available at the link https://fkwallet.io/registration

The withdrawal is transferred to the payment gateway for processing immediately after the application is processed. However, processing at the gateway can take up to 24 hours, in some cases even more.

Write to support https://t.me/FKSup_bot

Try to make a withdrawal for a large amount, if this does not help, you will have to use any of the methods offered in the cabinet https://fkwallet.io/personal/withdrawal/1

On the page, select the required currency https://fkwallet.io/personal

The withdrawal is available on the Currency Exchange page https://fkwallet.io/personal/exchange It is enough to select the currencies and the transfer amount (!!! Important the exchange cannot be canceled, check the selected fields and amounts before making the exchange!!!!)

On the history page https://fkwallet.io/personal/history it is necessary to select the date of uploading the history from and to

You can https://fkwallet.io/personal/history there is an Export button under the date selection field

Yes, you can switch the language in the upper-left corner opposite the FKwallet logo

No, you can use the wallet in the initial status

If the status of the operation is completed, but there are no funds in your account details, write to us in support https://t.me/FKSup_bot

Verification allows you to make deposits and withdrawals through gateways with high conversion

We recommend using only the banking details that belong to you for withdrawal. Please note that we do not provide evidence of the completion of the withdrawal and assume that you can control it.

When making a withdrawal request, it immediately gets into the queue for processing and for technical reasons it cannot be canceled.

In this case, we will not be able to help you. The owner of the wallet for us is a person who has access to mail. We recommend that you choose the service for registration very responsibly and do not use temporary mailboxes.

Your wallet number is listed in the upper right corner, starting with F

There are no restrictions on the number of withdrawal requests.

As a taker: You need to go to the P2P section, the type of ad should be selected “BUY” Next, select the terms and price that suit you among the ads, click “BUY" and go to the transaction confirmation window. We confirm the deal.
As a maker: You need to create an ad, you can do this by going to “My Ads". The created ad gets into the list of ads for sale, you need to wait for the user who will be ready to enter your deal

To be able to participate in p2p transactions, you need a verified wallet.

As a taker: You need to go to the P2P section, the type of ad should be selected “SELL” Next, choose the terms and price that suit you among the ads, click “SELL” and go to the transaction confirmation window
As a maker: You need to create an ad, you can do this by going to “My Ads”

FKwallet acts as a guarantor of security when conducting transactions in the P2P Section. In case of disputes, you can always open a Controversial Offer.

In your wallet personal account: 1* Go to the P2P - Profile section, turn on notifications in Telegram. 2* Follow the Telegram bot link, click the “Send my contact” button. 3* Give the bot permission to save your number. 4* After verification by the Telegram bot, you will receive notifications about your transactions.

In case of a dispute with a trader in a P2P transaction, you can file a complaint on the order page, and the support service will intervene in the chat window. Once an appeal is received, the transaction is temporarily suspended, and the assets are held by the platform. When opening an appeal, remember that the appeal review can take from 12 to 48 hours, depending on the workload of the support service.

P2P FKwallet Appeals Procedure.

The buyer has not made the payment, but has pressed "Transfer sent". If the buyer has not made the payment, has not provided proof of payment or cannot be contacted within the specified period of time, the specialist will cancel the order. If the system detects an intentional click on the "Transfer sent" button, some functions of the user's account will be temporarily disabled. * The buyer has made the payment, but the seller does not confirm the transaction. If the buyer has made the payment and sees that the seller is not showing any activity, then in this case the buyer must provide proof of the transfer in the transaction chat or in the support service communication channel t.me/FkSup_bot - your appeal will be considered on a priority basis. PLEASE NOTE! Evidence must be provided within the specified period of time - 48 hours, otherwise the dispute will be canceled in favor of the seller! If the buyer has made the payment and provided proof in the appropriate communication channel, but the seller does not respond within the specified period of time, then the arbitrator has the right to close the transaction in favor of the buyer PLEASE NOTE! The seller must provide a response within the specified period of time - 48 hours from the moment of the message from the support service, otherwise the dispute will be closed in favor of the buyer! * The actual amount differs from the amount that had to be transferred. If the actual amount paid by the buyer differs from the order amount, and the buyer clicked the "Transfer sent" button, the users must resolve the situation between themselves. If a dispute arises or it is impossible to resolve it independently, FKwallet support specialists will contact the seller to return or pay additional funds. The security service reserves the right to block users who refuse to cooperate in the settlement process

Recommendations for the resolution of the appeal.

*Respond promptly - the process and consideration of the dispute in this case will be faster. *Provide as much evidence as possible - proof of payment is a receipt for payment (money transfer), proof of lack of payment is a bank statement for the current day. Remember that in addition to screenshots, you can always upload video evidence. *Please, conduct communication related to the order exclusively in the order chat. If you conduct a dialogue outside the platforms, we are not responsible for the actions that you have taken. *Do not use offensive language in the transaction chat and treat the participants of the transaction with respect - a repeated violation will lead to a restriction of your account.

You can issue the code in any FKwallet system currency. To do this, in the Wallet section, click the WITHDRAW button in the currency you need and then select the FKwallet CODE. Enter the amount and the code will be released using the CONTINUE button. You will see the transfer code itself in the PAYMENT HISTORY section by clicking on the "i" icon. Please note that the code itself is stored in your history for a limited time. We recommend writing the code immediately after the release. IT IS IMPOSSIBLE TO RESTORE THE CODE IN THE FUTURE!!!

To top up the FKwallet code, you must certainly be a user of our system and if you have not been registered, then you must do so. In the WALLET section, you select PUT in the appropriate currency and enter the code when selecting the FKwallet CODE. The balance is credited using the CONTINUE button. Critical! The code is credited only in the currency in which it was created. When crediting the code, there should be no spaces before and after the entered code in the "Enter code" field. The storage period of the created and copied (recorded) code is INDEFINITE.

To pass verification: 1. Go to Settings > Verification 2. Enter your full name 3. Enter your passport series and number 4. Upload a photo of your identity document (the full spread and all data, including the photo, must be clearly visible) 5. Upload a photo of your document confirming your residential or registered address Before uploading photos, make sure they meet the following criteria: - the data in the photo is easy to read - photo format: jpg, jpeg or png - the photo was taken in good lighting - the photo size does not exceed 10 megabytes (mb) Once you have completed all the above conditions, add your photos to the appropriate sections and click the "Save" button, then wait for your verification request to be moderated within 24 hours (there may be delays of up to 72 hours).

Go to the History section, find the transaction you need a receipt for, click on the Information icon, click on Receipt, click on the Downloads icon.

If the code is requested in the Telegram messenger, check that the search for other contacts by phone number is available, to do this, go to Settings > Privacy > Phone number > in the Who can find me by phone number section > Select the All item, also make sure that all users can send you messages. The code comes from the official Telegram bot @VerificationCodes.