Consideration of appeals on P2P FKwallet.

In case of a dispute with a trader in a P2P transaction, you can file a complaint on the order page, and the support service will intervene in the chat window. Once an appeal is received, the transaction is temporarily suspended, and the assets are held by the platform. When opening an appeal, remember that the appeal review can take from 12 to 48 hours, depending on the workload of the support service.

P2P FKwallet Appeals Procedure.

The buyer has not made the payment, but has pressed "Transfer sent". If the buyer has not made the payment, has not provided proof of payment or cannot be contacted within the specified period of time, the specialist will cancel the order. If the system detects an intentional click on the "Transfer sent" button, some functions of the user's account will be temporarily disabled. * The buyer has made the payment, but the seller does not confirm the transaction. If the buyer has made the payment and sees that the seller is not showing any activity, then in this case the buyer must provide proof of the transfer in the transaction chat or in the support service communication channel t.me/FkSup_bot - your appeal will be considered on a priority basis. PLEASE NOTE! Evidence must be provided within the specified period of time - 48 hours, otherwise the dispute will be canceled in favor of the seller! If the buyer has made the payment and provided proof in the appropriate communication channel, but the seller does not respond within the specified period of time, then the arbitrator has the right to close the transaction in favor of the buyer PLEASE NOTE! The seller must provide a response within the specified period of time - 48 hours from the moment of the message from the support service, otherwise the dispute will be closed in favor of the buyer! * The actual amount differs from the amount that had to be transferred. If the actual amount paid by the buyer differs from the order amount, and the buyer clicked the "Transfer sent" button, the users must resolve the situation between themselves. If a dispute arises or it is impossible to resolve it independently, FKwallet support specialists will contact the seller to return or pay additional funds. The security service reserves the right to block users who refuse to cooperate in the settlement process

Recommendations for the resolution of the appeal.

*Respond promptly - the process and consideration of the dispute in this case will be faster. *Provide as much evidence as possible - proof of payment is a receipt for payment (money transfer), proof of lack of payment is a bank statement for the current day. Remember that in addition to screenshots, you can always upload video evidence. *Please, conduct communication related to the order exclusively in the order chat. If you conduct a dialogue outside the platforms, we are not responsible for the actions that you have taken. *Do not use offensive language in the transaction chat and treat the participants of the transaction with respect - a repeated violation will lead to a restriction of your account.